The app does not open automatically when the TV is switched on. What should I do?

If the app does not open automatically when the device is switched on, the reason is usually one of these:

• The Auto Start option is disabled.
• The Display over other apps permission is disabled.
• You are using a TCL Smart TV, which has its own start-up control.

Turn on the Auto Start option

The Auto Start option is enabled by default, but it may have been disabled by mistake at some point when you edited the TV settings.

1. In the dashboard, go to the page for this device.
2. Click the Extras tab.
3. Turn on the Auto Start option.

Allow the Display over other apps permission

On most devices, the app asks for the required permissions the first few times it is opened. For the overlay permission, a window opens where you just need to enable the app and press BACK on the device's remote control.

If the window is closed without enabling the app, it asks for the permission a few more times when it starts. If the permission is never granted, or if the window does not appear (which happens on a few rare devices), allow it manually:

1. On the device, open Settings.
2. Go to Apps.
3. Open Special app access.
4. Select Display over other apps.
5. Enable the Adeus Pendrive app.

Note: if you have any doubts about this procedure, contact our support team.

TCL Smart TV

On TCL Smart TVs, in addition to the permissions above, you may need to adjust the TCL security app, which usually has a shield icon.

1. Open the TCL security app.
2. Go to the auto-start option.
3. Set the Adeus Pendrive app to Open or Enabled.

Note: in rare cases, the TV may not start the app automatically even with everything allowed.

If none of this solves the problem, contact our support team.

See also: The app closes after a few hours and returns to the home screen. What should I do? and Which Smart TVs are compatible with the app?