TVs and app
How long content takes to appear, how to unlink a TV, and the network used by the app.
21 articles
- How long does it take for a file to start playing on the TV? Usually less than 5 minutes: the file is optimized for each TV, downloaded to the device, and only then starts playing.
- How do I unlink (delete) a TV? On the TV page, click Enable Editing and then Unlink TV at the bottom of the page. Unlinking cannot be undone.
- Which domain do I need to allow on restricted networks? Allow the on-cloud.live domain and all of its subdomains. The app uses the standard ports HTTP/80 and HTTPS/443.
- How much internet data does the app use? Images, videos, and GIFs are downloaded once and cached; entertainment content is downloaded on demand, and each one uses a different amount of data.
- How do I replace the device on a TV without losing its settings? Use the Replace TV button on the TV's page and enter the new device's code: the TV keeps the same registration in the dashboard.
- How do I schedule playlists by day and time on a TV? On the TV's Schedules tab, choose a playlist and the time period. Outside the scheduled times, the TV shows the default playlist.
- How do I see what's playing on the TV right now? Use Screen Capture on the TV page or in the TV list: the dashboard asks the app for an image of the screen, which you can enlarge and download.
- What does each remote TV command do? Learn about the buttons in the Commands group on the TV page: Screenshot, Restart App, Restart Monitor App, Restart Computer, and Clear cache.
- How do I update the TV app? Check the TV page to see whether an update is available and how to install it: through the app store, the installer, or your branded app.
- What's the difference between the app and the Monitor App? The app displays your content; the Monitor App restarts playback if it stops. Also learn how the Auto Monitor option works.
- How do I set the TV to portrait mode or rotate the image? Use the TV's Rotation field in the dashboard (Default, 90° right, 90° left, or 180°) or, on some devices, rotate the screen in the device settings.
- How do I turn video sound on or off on the TV? Sound depends on the TV's Audio option (Disabled, Enabled, or Always On) and on the audio option for each video in the playlist.
- How do I adjust file scaling and video playback mode on a TV? File Scaling defines how images and videos fit the window on Windows; Video Playback Mode helps when videos freeze on some devices.
- How do I display content on an LED panel or on just part of the screen? On Windows TVs, use the Custom Window size, Window position, and Screen / Monitor options in the Extras tab to set the display area.
- How long can I leave the app running without interruption? On Windows, for weeks. On Android and Smart TVs, restart it before 2 days by plugging the device into the TV's USB port or into a power timer.
- How do I get an email when a TV goes offline? Turn on Receive notification when Offline in the TV's Notifications tab, or for several TVs at once from the TV list.
- What is the TV Operating Hours setting for? It indicates when the TV should be running. It doesn't turn the device on or off, but it changes the status and notifications outside those hours.
- What does each TV status in the dashboard mean? Learn what the colors and statuses mean in the TV list, on the Status Page, and on the menu button, and how to choose which TVs appear and show alerts.
- How do I see what was displayed on a TV (Playback Report)? In the TV's Playback Report tab, choose a period and see what was displayed, organized by day, by playlist, and by time.
- How do I manage multiple TVs at once? In the TV list, check the TVs and use With selected... to change the playlist, restart, receive notifications, or edit tags. Also see filters and sorting.
- What does each option in a TV's Extras tab do? Overview of the options in the Extras tab: status and alerts, language, transition, audio, startup, window, secure connection, management, and adMooH.
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