TVs and app
How long content takes to appear, how to unlink a TV and the network used by the app.
21 articles
- How long does it take for a file to start playing on the TV? Usually less than 5 minutes: the file is optimised for each TV, downloaded to the device and only then starts playing.
- How do I unlink (delete) a TV? On the TV page, click Enable Editing and then Unlink TV at the bottom of the page. Unlinking cannot be undone.
- Which domain needs to be allowed on restricted networks? Allow the domain on-cloud.live and all its subdomains. The app uses the standard ports HTTP/80 and HTTPS/443.
- How much internet data does the app use? Images, videos and GIFs are downloaded once and stored in the cache; entertainment items are downloaded on demand, and each one uses a different amount of data.
- How do I replace the device of a TV without losing its settings? Use the Replace TV button on the TV page and enter the code of the new device: the TV keeps the same registration in the dashboard.
- How do I schedule playlists by day and time on a TV? In the TV's Schedules tab, choose a playlist and the period. Outside the scheduled times, the TV shows the default playlist.
- How do I see what is currently playing on the TV? Use Screenshot on the TV page or in the TV list: the dashboard asks the app for an image of the screen, which you can enlarge and download.
- What does each remote command for the TV do? Learn about the buttons in the Commands group on the TV page: Screenshot, Restart App, Restart App Monitor, Restart Computer and Clear cache.
- How do I update the TV app? Check on the TV page whether an update is available and how to install it: through the app store, the installer or the app with your brand.
- What is the difference between the app and the Monitor App? The app displays your content; the Monitor App restarts playback if it stops. Also see how the Auto Monitor option works.
- How do I put the TV in portrait (vertical) mode or rotate the image? Use the TV's Rotation field in the dashboard (Default, 90º right, 90º left or 180º) or, on some devices, rotate the screen in the device settings.
- How do I turn video sound on or off on the TV? Sound depends on the TV's Audio option (Disabled, Enabled or Always On) and on the audio option of each video in the playlist.
- How do I adjust the file scale and video playback mode of the TV? File Scale defines how images and videos fit the window on Windows; Video Playback Mode helps when videos freeze on some devices.
- How do I display content on an LED panel or on only part of the screen? On TVs with Windows, use the Custom Window size, Window position and Screen / Monitor options on the Extras tab to set the display area.
- How long can I leave the app running without interruption? On Windows, for weeks. On Android and Smart TVs, restart it before 2 days by connecting the device to the TV's USB port or to a power timer.
- How do I get an email when a TV goes offline? Turn on Receive notification when Offline in the TV's Notifications tab, or for several TVs at once from the TV list.
- What are a TV's Operating Hours used for? They indicate when the TV should be running. They do not switch the device on or off, but they change the status and notifications outside those hours.
- What does each TV status mean in the dashboard? Understand the colours and statuses in the TV list, on the Status Page and on the menu button, and how to choose which TVs appear and show alerts.
- How do I see what was shown on a TV (Playback Report)? In the TV's Playback Report tab, choose the period and see what was shown, organised by day, by playlist and by time.
- How do I manage several TVs at once? In the TV list, tick the TVs and use With selected... to change the playlist, restart, receive notifications or edit tags. See also filters and sorting.
- What does each option in the TV's Extras tab do? Summary of the options in the Extras tab: status and alerts, language, transition, audio, start-up, window, secure connection, management and adMooH.
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