My video won't play on the TV

When a video freezes, shows a black screen or gets skipped, the cause is usually the file format or the device's capacity.

Check the file

• Prefer MP4 with the H.264 codec, in Full HD (1920 × 1080).
• Avoid 4K videos or very high bitrates on entry-level devices.
• Open the video on your computer to confirm it plays to the end.

Check the device

• Make sure there is free storage space on the TV.
• Restart the device to free up memory.

Upload the video again

If the original file was faulty, fix it, upload it again and replace the item in the playlist.