How can we help?
All topics
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Getting started
Connect your first TV and get content on screen.
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TVs and app
How long content takes to appear, how to unlink a TV, and the network used by the app.
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Files
Formats, resolutions, image adjustments, and how to replace or delete files.
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Playlists
How changes reach the TVs and how to delete a playlist.
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Entertainment and tools
News, Power BI, Google Slides, and other automatic content.
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Troubleshooting
What to do when something isn't working as expected.
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Corporate domain
How to point your own domain and resolve the security certificate.
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Account and billing
Account details, language, invoices and payment methods.
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Companies and users
Multiple companies, users and permissions, change history, and the dashboard and app with your branding.
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General questions
Suggestions, customizations, artwork creation, and service status.
Most viewed
Frequently asked questions
How do I link a TV?
Install the app, enter the activation code shown on the screen in the dashboard, and choose the TV's playlist. Read the article
How do I create a playlist?
Create the playlist in the Playlists menu, drag files, entertainment, and tools into the Final List, save, and choose the playlist on the TV. Read the article
My TV shows as offline. Does the content stop playing?
Not necessarily: the most likely cause is a communication failure with the servers, and the TV keeps playing the content normally. Read the article
Which payment methods are accepted?
Invoices can be paid with PIX, through Mercado Pago (card, boleto, lottery outlet, or account balance), or with PayPal, right on the invoice page. Read the article
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